faq's
Yep. Sometimes things do go wrong! The sooner we know, the sooner we can get it sorted. Please click below to tell us what we need to do. We will throw everything at it to make things happen............well almost everything!
faq
01
What is the Delivery Cost ?
Up to $50 order value, delivery cost is $6.50 otherwise all orders are free delivery
02
Has my order been sent yet ?
We confirm when your order is sent along with tracking details. Any delays are notified.
One thing we can't control is whether the courier delivers when they say they will.
03
How can I pay?
We use a PayPal Gateway so PayPal, Mastercard and Visa are good.
For direct credit, please select Offline Payment.
04
Can I track my order ?
Yes, we send details for you to track your order.
Depending on the courier we use for your order, tracking details vary on how much information each provides.
06
What Warranty do you offer?
Typically 12 months, but in some cases longer. Check on individual Products.
And if a Product suffers damage from any cause, we also offer a 40% Discount of Custom Kit and half-price on Standard Items.
07
You’ve sent me the wrong items
As soon as you email us of the details we will correct it as soon as possible.
08
Is it safe to order online?
Our website uses commercial quality online security, to ensure transactions are safe.
05
Part of my order is missing. What now?
Obviously this should not happen, but let us know via email if there is a problem so we can correct it quickly.